Embedded Files
Needs Analysis
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C&S Appliance Service
C&S Appliance Service
An appliance repair company invested in a new CRM, had a high service recall rate, limited online presence, limited marketing, and a long-term goal of selling the company at a profit.
Data and Sources Analyzed:
Recall Rates
Phone Call Recordings
Technician Time Sheets
Customer Reviews
Scheduling System vs New CRM
Internal Documents
Employee Surveys
Warehouse Inventory Sheets
Technician Expense Reports
Company Website and Social Media
FA Solutions
FA Solutions
The company helps the financial aid offices of colleges and is involved in the application, processing, and customer service aspects of the financial aid process. In the 2023-24 academic year, the FAFSA form changed drastically, the application window shortened, and deadlines did not change. I provided consultation for the most effective training solution that would use the company's current resources and could be implemented within one month to ensure employees are able to perform their job duties when the FAFSA becomes available in December 2023. I also provided recommendations for the company to consider for implementing training in the future since the form is unlikely to change for many years.
Content Sources Analyzed:
Previous and New FAFSA Forms
Aid Calculation Formulas
Employee Roles
Current Training Resources
Current Company Systems
Design Documents
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Growing Organic Zucchini in the Urban Backyard
Growing Organic Zucchini in the Urban Backyard
This module is part of a series of training on growing organic vegetables. It is designed for sales associates to answer customer questions about the setup, care, and recommended products for zucchini.
Click to see the corresponding Storyboard and developed course.
Resilience in Response
Resilience in Response
to Stress
to Stress
This course provides employees with information and strategies to manage stress to reduce absenteeism and employee turnover rates. Learners are engaged through scaffolded interactions.
Click here to see the developed course.
Golf Cart Training
Golf Cart Training
This blended learning solution provides resort employees with training to safely operate a golf cart while transporting guests around the resort. It includes eLearning, a performance-based assessment, and job aids.
Click to see the corresponding job aid.
Storyboards
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Growing Organic Zucchini in
Growing Organic Zucchini in
the Urban Backyard
the Urban Backyard
This course includes animations, interactions built with layers and triggers, variables, and audio. The visual design follows the color palette of the company logo. Specific terms and processes are illustrated with labeled photographs and animated graphics. Learners demonstrate achievement of objectives by answering realistic customer questions provided by avatars in a graded quiz.
Click to see the corresponding Design Document and developed course.
The 3P Interview Strategy
The 3P Interview Strategy
This eLearning course streamlines training of recruiters and hiring managers located across the USA. It includes job aids to be used upon completion to improve the efficiency of the interview process. The course uses scenario-based learning, branching slides, and scaffolded interactions. The course uses brand colors, avatars, and character voiceovers.
Click to see the corresponding Design Document.
Make Meetings Your Jam
Make Meetings Your Jam
This video microlearning is designed for managers and team leaders to identify ways they can use Google Jamboard in collaborative meetings. It includes narration, background audio, overlaying video clips, annotations, screen recordings, and images.
Click to see the corresponding developed video.
The Appliance Service Process
The Appliance Service Process
This video is designed for new employees and customers to sequence the appliance service process and identify the responsibilities of the employee roles involved. It was made using Vyond, WellSaid Labs, and Audacity. It includes branding, customized characters, split screen, and camera movement.
Click to see the corresponding developed video.
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