Purpose: This video was designed for managers and team leaders to identify different ways Google Jamboard can be used in collaborative meetings. It emphasizes a variety of features including basic functions, background settings, team collaboration, a game, and saving meeting discussions.

Tools: Camtasia, WellSaid Labs, Google Jamboard, Canva

Highlights: Video Editing, Script Writing, GIF animation, Vector Graphics 

*Note: Jamboard will be fully disabled December 2024. Sample remains in portfolio for skill display only.

Click to see the corresponding Storyboard.

Purpose: This video was designed for both employees and customers to sequence the steps in the appliance service process and identify the responsibilities of each employee role. It is used as part of the onboarding training for employees and a marketing tool for customers as the company moved to an online appointment booking system.

Tools: Vyond, WellSaid Labs, Audacity, Snipping

Highlights: Branding, Split Screen, Story Writing, Custom Characters, Motion Paths, Camera Movement

Click to see the corresponding Storyboard.

Purpose: This video was designed for new and current employees to set up their accounts and begin using the company's new Customer Relationship Management System. Viewers learn how to access the system, customize the dashboard, add new clients, and schedule an appliance service repair appointment.

Tools: Camtasia

Highlights: SaaS, CRM, Annotations, Script Writing, Video Editing, Voice Recording

Purpose: This microcourse was designed for appliance service technicians as a quick review of a company process. It emphasizes the steps in communicating the repair cost to a customer as part of a project to increase customer retention and satisfaction through the transparent pricing the company values.

Tool: 7taps

Highlights: AI, mobile delivery

Purpose: This job aid was designed for a resort company whose employees must safely transport guests around the park using golf carts. The job aid is posted in the golf cart for easy reference after an employee completes initial training. As a result of this job aid, guest safety and golf cart mechanical functions were better maintained.

Tools: Canva

Highlights: Brand Consistency, Graphic Design, Visual Design

Purpose: These graphics were designed for field staff within an agricultural organization whose employees must safely hitch, drive, and park a trailer during an agricultural emergency. The page is part of the handbook developed as a quick reference guide for new procedures involving the trailers. The graphics provided employees with an easy, visual reference that increased safety during emergencies.

Tools: Adobe Illustrator, Word

Highlights: Brand Consistency, Subject-Specific Graphic Design

Purpose: This infographic was designed as an outreach material to educate external agencies of the available partnership with the EP Division. Field staff are responsible for maintaining partnerships with emergency managers, public health disaster preparedness coordinators, and agricultural cooperative extensions. Due to high churn in these roles, knowledge of EP Division was limited and the customer relationships needed better established. This one-pager provided both electronic and printed introductory material to begin, build, and maintain continuous relationships with many partners to serve customers in the most effective ways possible.

Tools: Microsoft Word, Adobe Illustrator

Highlights: Concise Writing, Collaboration with SMEs, Visual Layout, Brand Consistency

Purpose: This guide was designed for customer service representatives taking phone calls for appliance service requests. Representatives were not asking detailed questions about the appliance, hindering the appliance technicians from being adequately prepared for the work order upon arrival to the repair location. As a result of this job aid, important details were added to the work order by the representative and technician productivity increased.

Tools: Google Docs, Microsoft Word

Highlights: Writing